What is key for a successful internal audit? How do you boost personal development, morale and learning within the internal audit team? How do you do this efficiently?

Concerns that banks divert customers to lower interest accounts have been highlighted by recent investigations. What points should internal audit consider to review?

What is Discretionary Credit Arrangement? Why is this banned by the UK FCA? What reasons were given in the CoA judgments? What points to consider for audit?

Treatment of vulnerable customers should be embedded within bank's culture. What are audit scope considerations?